Terms and Conditions
TERMS AND CONDITIONS OF USE AGREEMENT
Effective Date: 1 st March 2025
Last Reviewed: November 2025
1. Introduction
The following Terms and Conditions of Use Agreement (hereafter "Terms") governs your use of our website (hereafter "website"). It is vitally important that you read the Terms carefully, as your use of the website will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the website (hereafter "services"). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the website or the services provided by Hillser Clinic (hereafter "Business"). This website is owned by Sleep & Snoring Limited, a company registered in England and Wales (company number 15477974), whose registered office is at 22 Vickers Mews, London Road, St. Albans, United Kingdom, AL1 1AX, and whose trading address is at 9 Harley Street, London, W1G 9QY
2. Definitions
Personal Information: All data and/or information provided by and about the user, including e-mail address(es), name, address, payment information, etc.
Business website: All websites on which Business provides products and/or services.
User: All users of the Business website(s) and services.
Business Products and Services: All products and/or services provided directly by the Business.
3rd-Parties: All advertisers, partners, and affiliate vendors that are included on, or linked to, the Business website(s).
3. Medical Disclaimer
The information provided on this website is for general informational purposes only and does not
constitute medical advice. This includes, but is not limited to, any use of information related to sleep
conditions, diagnostic testing, or suggested treatments. All health-related decisions should be made
in consultation with a qualified healthcare provider. Sleep & Snoring Limited is not liable for any
damages arising from the use of or reliance on the information provided on this website.
4. Links to and from Other Websites
Links to third-party websites on this website are provided solely for your convenience. If you use
these links, you leave this website. We do not control and are not responsible for these websites or
their content or availability. We do not endorse or make any representations about them, or any
material found there, or any results that may be obtained from using them. If you decide to access
any of the third-party websites linked to this website, you do so entirely at your own risk.
5. Use of Services
The Business provides medical services in accordance with applicable UK regulations. By using our
services, you agree to provide accurate and complete information, including your medical history
and any other relevant details requested by our practitioners. Failure to provide accurate or
complete information may result in the inability to provide effective care and may lead to the
termination of services.
6. Newsletter Subscription
The Business may send out newsletters and/or other informational emails (collectively referred to as
"Newsletters") to all users. In these newsletters, we may inform you about new services, features, or
products. You may unsubscribe at any time using the unsubscribe option at the bottom of our
emails, or by contacting us at reception@hillserclinic.com
7. Intellectual Property and License
The Business website contains copyrighted material, trademarks, and other proprietary information,
including but not limited to text, software, photos, video, graphics, music, and sound. The entire
content of the website is copyrighted as a collective work under UK and International copyright laws.
You may not modify, publish, transmit, create derivative works, or in any way exploit any of the
content, in whole or in part, without the express written permission of the Business.
You are permitted to print and download extracts from this website for your own private use on the
following basis:
No documents or related graphics on this website are modified in any way;
No graphics on this website are used separately from accompanying text;
Any of our copyright and trademark notices and this permission notice appear in all copies.
In accordance with UK and International law, any notifications of claimed copyright infringement
should be sent to us immediately. Such notification can be sent by email, to
reception@hillserclinic.com or by letter to: Sleep & Snoring Limited, The Long Lodge 265-269,
Kingston Road, Wimbledon, London, United Kingdom, SW19 3NW
8. Registration
To register with https://www.hillserclinic.com, you must be at least 18 years of age. Each registration
is for a single user only, whether or not acting on behalf of a company or other organisation. You
must complete the registration process by providing current, complete, and accurate information.
You are responsible for maintaining the confidentiality of your password and account information.
9. User Conduct
As a condition of your use of this website, you agree not to:
- Use the website for any unlawful purpose.
- Post or transmit any material that is harmful, obscene, defamatory, or otherwise
objectionable.
- Attempt to gain unauthorized access to any part of the website or its systems.
- Disrupt or interfere with the security of the website or any related services.
10. Privacy and Data Protection (Summary)
We are committed to protecting your privacy and processing your personal data in accordance with
the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
By using this Website or receiving our services, you consent to our collection and use of your
information as outlined in this policy.
We collect and store data via:
- Direct input from you (e.g. registration forms, enquiries)
- Medical patient management software (e.g. Semble) and payment processing services (e.g.
Stripe)
- Diagnostic providers (e.g. Sefam/Sunrise, Zoll Itamar Medical/WatchPAT)
- Third-party clinical providers (e.g. CT scans)
We only share data with external providers when necessary to support your diagnosis or treatment,
or to operate our systems and services. We may engage additional external platforms or providers
for communications, hosting, analytics or clinical integration (e.g. laboratories, IT service providers)
where required for patient care.
We retain patient data for as long as necessary to fulfil clinical and legal obligations, typically in line
with NHS retention guidelines (e.g. 8 years for adult medical records).
You may contact us at reception@hillserclinic.com to access or amend your data, or to raise privacy
concerns.
For detailed information about how we handle your data, please see our Privacy Policy.
11. Cookies and Tracking (Summary)
Our website uses cookies and similar tracking technologies to enhance your experience, analyse
usage, and deliver personalised content. This includes use of Google Analytics, a web analytics
service provided by Google, Inc. ("Google").
The information generated by the cookie about your use of the website (including your IP address)
will be stored and used for the purpose of evaluating your use of the website, compiling reports on
website activity for website operators, and providing other services relating to website activity and
internet usage. This information may be transferred to third parties where required to do so by law,
or where such third parties process the information on Google's behalf. We will not associate your
IP address with any other data, including that held by Google. By using our website, you consent to
the use of cookies. You can manage your cookie preferences through your browser settings.
For further details, please see our Cookie Policy.
12. Disclaimer of Warranties
The Business and its website(s) are provided "as is," with no warranties expressed or implied. We
specifically disclaim any responsibility for the accuracy, content, completeness, legality, reliability, or
operability of information or material displayed on the website. The Business disclaims any
warranties for services or products received through or advertised on the Business website(s).
13. Limitation of Liability
Our liability (including that of our officers, directors, employees, shareholders, or agents) for any
event or series of related events is limited to the total fees you have paid to us in the 12 months
preceding the event(s). In no event shall our liability exceed the amount you have paid to us,
regardless of the nature of the claim. This limitation applies even if the Business has been advised
of the possibility of such losses. In no event will we be liable for any economic losses, loss of
goodwill or reputation, special, indirect, or consequential losses, or damage to or loss of data.
Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury
caused by negligence, fraud, or any liability which cannot be excluded or limited under applicable
law.
14. Indemnity
You agree to indemnify, defend, and hold harmless the Business, its website(s), and its affiliates
from any and all claims and damages arising from your use of the Business website(s), any
information or content provided through your account, or any violation of these Terms.
15. Termination of Service
We reserve the right to terminate or suspend your access to our services at our sole discretion,
without notice, for conduct that we believe violates these Terms or is harmful to other users or our
business interests. Any such termination or suspension will be without liability to you.
16. Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law.
Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the
English courts.
17. Miscellaneous
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall
continue in full force and effect. These Terms represent the entire understanding between the user
and the Business and supersede any prior agreements.
18. Force Majeure
We will not be liable for any failure to perform any obligation under these Terms if such failure is due
to circumstances beyond our reasonable control, including but not limited to acts of God, war,
terrorism, government action, natural disasters, or any other event of force majeure.
19. Complaints Procedure
We are committed to high standards of customer service. If you have any complaints, please
contact us by email to reception@hillserclinic.com or by letter to 22 Vickers Mews, London Road,
St. Albans, United Kingdom, AL1 1AX.
20. Online Acceptance
By using the website, its services, signing up, posting, downloading, or uploading content, you
agree to these Terms and Conditions. Any rights not expressly granted in these Terms are reserved.
21. Contact Information
For any inquiries or issues, please contact us:
Business Name: Sleep & Snoring Limited, trading as Hillser Clinic
Registered Address: 22 Vickers Mews, London Road, St. Albans, United Kingdom, AL1
1AX
Email: reception@hillserclinic.com
Telephone: 0203 838 2415 (Available Monday to Friday, 9 AM - 5 PM GMT)
Website: www.hillserclinic.com